How to complain on Taobao? Hubei won the championship to tell you the answer

Taobao’s “complaint center” is really important! It’s like a person, you buy something on Taobao, but you are cheated, you go to Taobao to complain, and then Taobao can handle it! If the other party does not accept the complaint, you can call customer service to complain. Generally can be resolved. But sometimes you will encounter merchants and buyers who make malicious complaints, so what should you do? Hubei Winning Education tells everyone that there is a good way, which is to apply for a refund before buying something.

1. If you complain through normal channels, it will generally be processed within 24 hours;

If you make a complaint through a third party, you can log in to “My Taobao” - “My Baby” - “I want to complain” on the website, and follow the prompts on the page. You can also directly call 400 customer service. ? As shown in the picture: Note: Here, we need to remind you that if the seller does not accept Taobao’s handling after the buyer successfully complains through the third-party platform, you can also send an email to the seller through Taobao Wangwang. ?

2. If you complain through Taobao Xiaoer, it will generally be processed within 48 hours.

Of course, if you want to know which platform specifically handles your complaint, you can call the customer service hotline for consultation. Complaint process of Taobao Xiaoer: Click the “Taobao Customer Service” button on the page where I want to complain, and then enter the Taobao page. Select the “I want to complain” button and select the corresponding platform.

3. Taobao Xiaoer will give the buyer a “reply” time. If there is no reply after the specified time, the seller may be a malicious buyer;

So everyone must read carefully when applying for a refund. If you don’t know the rules, you can ask the seller to take a photo for you. For example, if the buyer asks you to deal with it within 10 days, you can take a picture, and usually use the phone number of the express logistics company to make a complaint. If there is no way to deal with it in time, the seller may be warned by Taobao, or even permanently closed. So everyone must pay attention.

4. Taobao Xiaoer has a very strict complaint review system. As long as sellers are found to have malicious complaints, they will be given corresponding warnings.

Of course, the seller can also directly contact Xiaoer to make a complaint, but he must communicate with him about the specific rights and obligations of both parties before appealing. If the buyer has reached an agreement with the seller, and the seller has no malicious behavior.

5. During the buyer’s complaint process, it should be noted that the buyer should keep the corresponding evidence after filing the complaint, so as to contact the seller in the future;

When communicating with sellers, pay attention to tone and wording, and at the same time pay attention to the collection, fixation and preservation of evidence. Because of the intervention of Taobao Complaint Processing Center, it will be difficult for sellers to take advantage of the loopholes in Taobao rules to “play” buyers. Taobao has always attached great importance to false complaints, and severely punishes those who seriously affect the interests of sellers and seriously violate Taobao rules. For example: you are complained maliciously, and 50 points are deducted; another example: if a buyer passes the malicious complaint, he will receive 500 yuan in compensation…

Well, today’s sharing of Hubei Winning Education is like this. I hope that everyone will keep in mind the relevant guidelines of the platform, and don’t go crazy on the verge of violation.