Can Taobao delete bad reviews? Won the championship education to speak

Dec 1, 2022
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Poor reviews seem to be becoming a major pain point in the e-commerce industry. On e-commerce platforms such as Taobao and JD.com, in order to improve their store ranking and sales, some sellers will take the initiative to place orders with merchants who have good reviews. These good reviews will bring a lot of benefits and traffic to these sellers, but they will also bring some negative effects. Hubei Winning Education will talk about this issue next.

After the buyer’s evaluation is deleted, it becomes very difficult to place an order, to get good reviews, and to find bad reviews. This also makes it difficult to find “bad reviews” after many buyers’ reviews on the Taobao platform have been deleted; and some sellers will delete good reviews to avoid being punished. However, these practices are in violation of regulations, because once a bad business deletes bad reviews and then contacts itself or the store to make a complaint, it will face high penalties.

If you encounter a bad review, you can communicate with the customer service staff in the following ways: 1. Communicate with the customer service staff online, explain the problems you have encountered, and how you want to communicate. 2. The customer service staff will tell you the specific solution. 3. You can first introduce your situation in detail with the customer service staff, and then describe the problem clearly, and wait for the customer service staff to deal with it. 4. In the process of communicating with customer service personnel, try to face it with a positive and correct attitude, and avoid looking at and dealing with problems with a negative attitude. 5. When the seller gives feedback on the problem, he must contact the customer service of his store in time for feedback, and at the same time, he can also ask other buyers about similar situations.

2. Provide the merchant with a screenshot certificate, which includes the specific information of the merchant, issues related to the complaint, and the specific content of the complaint, etc.

  1. Make a complaint and submit the corresponding materials 4. Wait for the merchant to process it 5. Feedback the processing result in time, preferably on the same day as the complaint. 6. Note: If the other party deletes the bad review, you need to give the consumer an effective feedback within 24 hours. 7. Note: If the screenshot you submitted to the merchant is real information, then this screenshot can prove that the incident has nothing to do with the complaint; but if the merchant deletes this screenshot, you cannot prove that the screenshot information is related to the complaint . 8. It is best to prepare relevant evidence before making a complaint, such as order number, express delivery number, invoice (receipt), transaction amount or product pictures, etc.

However, the problems you encounter on e-commerce platforms such as Taobao and JD.com can be resolved through complaints through customer service calls. In addition, more and more people shop online now, and online shopping has become an indispensable part of many people’s daily life. In the process of online shopping, once there is a bad review, it will affect the relationship between the seller and the buyer and the credibility. But many people don’t know how to solve this problem. Let’s see what’s going on, shall we? ! Let’s learn together! First of all, we need to understand what a bad review is, also known as “black review” and “bad review”.

So what should you do when faced with this situation? Hubei Winning Education hopes that everyone will not panic. In fact, many e-commerce platforms will have customer service personnel who specialize in helping consumers deal with merchants. When you encounter problems on e-commerce platforms such as Taobao and JD.com, just find these customer service personnel and you can easily solve the problem!

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