Hubei Winning Education: How to effectively increase the repurchase rate of stores?

In order to increase the repurchase rate of our store, Hubei Winning Education recommends that you set up store coupons, big red envelopes, free postage and other promotional activities to attract customers’ attention, correctly guide customers to shop again in the store, and increase the shopping rebate rate. Of course, there are many other ways. Today, Hubei won the championship and I will talk about it in detail.

First, guarantee and service plans.

At all stages of pre-sales service and after-sales service, providing customers with guaranteed services can allow customers to buy with confidence and provide services to customers to the greatest extent, such as purchasing return insurance for customers, 24-hour fast delivery, and 7-day no-reason return, improving The sense of shopping can also establish a certain degree of trust between customers and stores, improve store reviews and user evaluations, and increase store repurchase rates.

Second, create a customer network forum group.

Customers can communicate according to the community to form a stable customer base. The application of online forums can make customers have a certain degree of sympathy, and multi-faceted interactions can also increase intimacy, forming a core communication area between merchants and customers.

Third, improve service quality.

Be able to grasp customer requirements based on satisfaction evaluation, be able to understand what customers need, what they need, and what has a certain use value for them. Based on this improvement, customers are satisfied with the product quality and service level of the store, and improve customer service to the store. quality.

Fourth, full tracking.

After the customer submits the order, the customer can be notified of the freight logistics and waybill number, which can let the customer know that the order information has been delivered in a timely manner, remind the customer to prepare in advance, and prevent the customer from other things that cause the package to not be checked in time. If the freight logistics check is an application-level instance Guidance can be sent to customers for the first time, reminding customers of common problems. If the package is damaged, satisfied, and the order information is successfully traded, encourage customers to post orders with five-star praise according to the current policy, and make secondary purchases based on product selection coupons, which can improve The conversion rate of the store can also improve the reputation of the product.

Fifth, develop a membership system.

Choose to purchase products. VIP members formulate certain membership rights and interests rules, such as ordinary VIP members, VIPVip members, and supreme VIP members. The same marketing policy can be formulated for different VIP members. Qualified members can give completely free gifts, or different members enjoy different rights, provide different discounts, etc., to increase the rate of customer return calls to the store, improve the conversion rate of regular customers, and carry out certain discount marketing on holidays. Customers send different gifts etc.

Hubei Winning Education hopes that the above content can be helpful to friends in need, and also hopes that everyone can run their own stores more powerfully. You must master a lot to run this university, so you must learn more and train more.