How to grow into an excellent e-commerce customer service, the description method of Hubei winning the championship

Doing a good job in online store customer service is an important online store promotion method. Therefore, it is very important to let the online store customer service keep more customers for the store and improve the conversion rate of the online store. In fact, more often, the role of online store customer service is to help customers make reference, advice and choices just like the excellent shopping guides in shopping malls. Next, Hubei Champion Education will take you to see how this work should be done.

Helping customers make choices During the sales process, customers often encounter two or more product comparisons, and it is difficult to choose. How to help customers choose and let customers make decisions as soon as possible? Analysis: As a salesperson, in fact, we are not selling products, but helping customers make choices more often. When customers are very interested in 2 or more products, but do not want to buy them all, they will inevitably Let us help him make choices. First, we need to understand the real needs of customers. Secondly, through our own professional knowledge, we can help customers choose the most suitable products from the customer’s point of view. Finally, list 123 to tell customers why you choose this one. At this time, customers will definitely think that we are very good, and they will definitely buy according to our selection area, and they can quickly confirm the purchase.

1. Self-motivation adjustment

To deal with stress with a peaceful mind, and a healthy mind that can withstand stress, there is no wrong customer, only insufficient service

Of course, this sentence just means that customer service should not be entangled in the past, but focus on the open-mindedness of the future, which represents our informal mind.

1. Continuously improve self-ability

Start from various aspects, improve product knowledge, be familiar with the operation of the company, use various business processes proficiently, improve your service level, etc. In the state of high ability, the pressure will be reduced.

1. Reasonable and efficient use of time

The arrangement and use of time is the key to the success of customer service work.

1. Avoid procrastination

Pay attention to those tough jobs, if you always push it back, you will always be thinking about it, if a job is overwhelming you, you can break it down into small pieces and only do one part at a time .

1. Prioritize the work order

Making a list and prioritizing tasks to be done throughout the day can reduce stress at work.

1. Create a realistic plan

Set yourself a more reasonable work goal, you will feel that everything is on the right track, so you can work in an orderly manner, and when the work is completed, you will get a great sense of accomplishment.

1. Take regular breaks

Proper rest will keep you clear-headed and full of energy, and if you do some physical exercise, you will get twice the result with half the effort.

Hubei Win Championship Education Summary: In the sales process, an excellent salesperson is most important to seize the initiative and let the customer’s ideas follow our ideas, so that more than half of the success is achieved. Good at giving customers multiple choice questions, telling customers the best answer, and letting customers choose.