Taobao platform delivery time problem, win the championship education to explain
Generally speaking, there are strict regulations on the delivery time on the Taobao platform. If the seller does not promise when to ship, the default must be shipped within 72 hours after the buyer pays. Otherwise, the buyer can apply for a refund and complain that the seller violated the delivery time commitment. Regarding the relevant regulations, we will give you a detailed explanation of the championship.
Delayed delivery means that except for the following items, the seller said that after the buyer paid, the seller could not deliver the goods immediately or within 72 hours, hindering the buyer’s behavior and the effective shopping right. If the seller delays delivery, 3 points will be deducted each time, and the buyer must compensate the buyer according to 5% of the actual transaction value of the product, but the maximum compensation amount does not exceed 30 yuan.
If you want to set hours or days for delivery, you can go to Seller Central and set up shipping templates there. The minimum delivery is generally within 4 hours, and the slowest can be delivered within 45 days. As long as it is shipped within the specified time, there is generally no problem.
The “Taobao Dispute Resolution Rules” was born in 2008 and has been revised several times in the past five years, but the overall structure of the rules has been unable to adapt to the current business development. In order to facilitate users to view and understand the dispute resolution rules, we have optimized the overall structure of the rules, and supplemented and revised the resolution according to the new problems encountered by the platform during the dispute process.
Article 48 The term “delivery” as mentioned in these Detailed Rules shall be determined according to the following circumstances:
For carriers that are not yet eligible for system filing, compare the date provided on the carrier’s form with the date the seller “clicks to ship” and select the latter. For example: the seller uses A logistics to deliver goods, and there is no online inquiry system. The delivery date on the logistics carrier list is displayed as September 1, the seller’s “click to ship” date is September 2, and the delivery time is September 1. Approved on the 2nd.
Article 49 The seller shall deliver the goods within the delivery time stipulated in the Taobao rules or agreed with the buyer. Delivery time stipulated in “Taobao Rules” (Breach of Commitment (3))
Article 50 The seller shall ship each independently generated and paid transaction order (non-shopping cart combination payment order). Except in special circumstances, it shall not be combined into one package for delivery without the buyer’s consent. Otherwise, if the buyer claims that the quantity of the shipment is small after receipt, the seller shall bear the burden of proof. For each independently generated and paid transaction order, if the seller consolidates the parcels for delivery, the buyer cannot objectively know or judge whether the seller has delivered all the goods at the time of receipt. relevant evidence.
“Special Circumstances” means:
The parties have agreed otherwise
In multiple orders, the seller adjusts the postage, resulting in combined delivery.
Finally, Winning Education wants to explain one point. If the buyer requests a return for a refund on the grounds that the seller violates the delivery specification, the seller should agree, otherwise Taobao will not support it. Unless the seller’s misconduct induces the buyer to confirm receipt. A seller’s breach of delivery specifications is a defective performance of the contract. If the buyer still uses the goods or confirms receipt of the goods in such circumstances, it is deemed to agree and accept the seller’s performance.