Champion Education: How do buyers and sellers coordinate express delivery issues during the epidemic?
Whether different courier companies can deliver in medium and high risk areas varies. The sender can consult the courier company before sending the courier to check whether the destination outlet is operating normally, and then send the package as required according to the specific situation.
Because no reason to return within 7 days is the seller’s commitment to the buyer, as long as the buyer submits an application for no reason to return through the Internet within these 7 days, then the buyer has fulfilled his obligations. Win the championship to analyze in detail how our store handles the epidemic situation.
However, due to the epidemic, sellers cannot exchange products within this period. This reason is caused by the epidemic and is a force majeure. In this case, the buyer is exempted from liability. If the seller insists on rejecting the buyer’s return application for this reason, we can complain through the consumer association or through the website platform. If the complaint fails, we can also take the case to court.
Taobao has delayed delivery. You don’t need to pay first and then choose to request a refund and return. As long as the merchant agrees, you will send the courier within the specified time, and then fill in the tracking number. If you are a user with good credit, you will be refunded soon. This is what the platform will refund to you on behalf of the merchant first, and the express direction has nothing to do with you. As long as the merchant receives the goods, the money will be returned to the platform.
Express delivery in some areas cannot be delivered, and these addresses that cannot be delivered have a common feature, which are all areas with high epidemic risk. In response to the interruption of express delivery services in some areas, the reporter called the customer service numbers of express companies such as YTO, SF Express, and ZTO, and the staff of the express companies responded.
Express delivery in Henan, Jiangsu, Sichuan, Guangdong, Yunnan, Zhejiang and other regions was indeed affected to a certain extent, but not all of them were closed, mainly adjusted according to local epidemic prevention and control regulations.
What should I do if I want to return the things I bought on Taobao because of the epidemic? Delay in receipt of goods, and finally apply for a refund. Time is completely sufficient. During the epidemic, all brick-and-mortar clothing stores were closed, shopping malls were closed, food-selling places were closed, KTVs were closed, bars were closed, and those young people with a few cents really had nowhere to go.
Young people who are accustomed to the Moonlight Clan began to shop online. They cannot be purchased in brick and mortar stores. Online shopping can also satisfy their inner desires. Therefore, they placed Taobao orders one after another, and they rose. Plus, I’ve been stuck at home for so long, I’ve lost interest in anything, and I’ve had to rely on online shopping to get on with my life.
Possible Return Reasons:
There is a problem with product quality or packaging. After the customer returns, the store receiving department will return it to the supplier.
If the inventory is too large or the goods are unsalable, the store cannot digest it and returns it to the supplier.
The product has not reached the shelf life, that is, it has been deteriorated or damaged.
By extension, it refers to dumping each other and breaking up.
That’s it for the analysis of championship education. The epidemic in recent years has indeed dealt a considerable blow to all walks of life. I believe that under the effective control of the country, the epidemic will soon pass, and both sellers and buyers can live a satisfying life.