How Taobao protects consumers' rights and interests, Hubei won the championship to introduce
Consumer rights disputes between consumers and operators may be resolved through the following channels: (1) negotiating with the operator; (2) requesting a consumer association or legally established; (3) filing a complaint with the relevant administrative department; The arbitration agreement reached by the operator shall be submitted to an arbitration institution for arbitration; (5) File a lawsuit in the people’s court. How does Taobao stipulate the relevant rights and interests of buyers and sellers and implement them? Hubei won the championship to introduce to you.
Legal basis 1: Article 7 of the Law of the People’s Republic of China on the Protection of Consumer Rights and Interests, when purchasing, using goods and receiving services, consumers have the right not to damage personal and property safety. Consumers have the right to require operators to provide goods and services that meet personal and property safety requirements.
Legal basis 2: Article 55 of the Law of the People’s Republic of China on the Protection of Consumer Rights and Interests, if the provision of goods or services is fraudulent, the consumer shall compensate for the losses suffered, and the increased amount of compensation shall be the price of the consumer’s purchase of the goods or the acceptance of the service. three times the cost; the increased compensation amount shall not exceed RMB 500. Yes, five hundred dollars. If the law provides otherwise, such provisions shall prevail.
Legal basis 3: If the operator commits fraud in the process of providing goods or services, it shall increase the compensation for the losses suffered by the consumers according to the requirements of the consumers. ; If the increased compensation amount is less than 500 yuan, it will be 500 yuan. If the law provides otherwise, such provisions shall prevail.
Legal basis 4: Article 55 of the Law of the People’s Republic of China on the Protection of Consumer Rights and Interests If an operator commits fraudulent acts in the process of providing goods or services, it shall increase the compensation for the losses suffered by consumers. According to the consumer’s request, the amount of compensation shall be increased by three times the price of the consumer’s purchase of goods or the cost of receiving services; if the increased amount of compensation is less than 500 yuan, it shall be 500 yuan. If the law provides otherwise, such provisions shall prevail. If a business operator knows that the goods or services are defective, but still provides them to consumers, causing the death or serious damage to the health of consumers or other victims, the victims have the right to require the business operator to abide by Articles 49 and 51 of this Law. and other laws provide for compensation for losses, the right to demand punitive damages not exceeding twice the losses suffered.
The above legal provisions can not only protect the legitimate rights and interests of consumers, but also a powerful measure for our sellers to curb vicious competition and combat counterfeiting. I hope that the above introduction of Hubei Win Champion Education will be helpful to everyone.