Championship Education: What are the compensation rules for Taobao after violations?

Whether it is Taobao or any other e-commerce platform, there will be some minefields from the launch of new products, store operations, express delivery, etc. When we touch these inadvertently, the system will judge us to violate the rules. We will punish accordingly. To win the championship today, what are the specific violations? What kind of punishment?

It is against the rules to apply for a refund after the buyer has paid because the seller is out of stock. The buyer can close the transaction and apply for a complaint after the refund is successful, complaining that the seller did not deliver the goods within the specified time, and demand compensation; the amount of compensation is: 5% of the actual transaction value of the goods as liquidated damages (excluding postage \ red envelope amount) , the maximum is not more than 30 yuan, the minimum is not less than 5 yuan, and the minimum is not less than 1 yuan for certain types of goods.

When the transaction status is “Buyer has paid, waiting for seller to deliver”, but seller delays delivery due to out-of-stock, out-of-stock and other reasons. When a buyer applies for a refund on the grounds of “seller out of stock”, it is recommended that you negotiate a refund with the buyer as soon as possible. If you choose to agree to a refund request, it will be deducted from your deposit after the refund is complete. 5% of the buyer’s refund amount as compensation (up to 30 yuan).

Because Taobao sellers miss or delay delivery, we can complain to customer service to compensate the platform. Generally, if the complaint is established, the seller will pay the buyer in the form of a red envelope. After the buyer gets the red envelope, how should the red envelope be used?

In fact, the method is very simple. First, we need to find and open the [Taobao] application on the mobile phone desktop. After opening Taobao, we can see the home page, news, shopping cart, my and other options at the bottom of the interface. We need to click “My Taobao” click interface to my Taobao interface. In this interface, we can see various personal information about us.

Under our avatar, we can find the option of “red envelopes and coupons”, we click in to see the number of our red envelopes and coupons, and then we click on “red envelopes” to view our unused red envelopes, and find that we have not used them before. After the red envelope, we can click “View” on the back of the red envelope to see the number, name, and usage rules of the red envelope. We are optimistic about the rules of use, click “Go to use” below.

What precautions?

The first thing to note is that if the seller delays delivery due to out of stock, it will not be regarded as non-delivery, and payment will not be forced in the future.

Abuse of any violation of the commitment rules (3) Initiating a compensation application, Taobao does not compulsorily support compensation, and the buyer and the seller negotiate and confirm by themselves.

However, if a buyer knows through some channel that an item from the seller might be out of stock, and then deliberately takes the item, the seller will certainly not be able to ship it immediately. Buyers take advantage of Taobao’s late delivery rules to claim profits. This method is not possible now.

Winning Education also needs to add one point here. Just a few days ago, Taobao released an announcement on the change of delayed delivery rules: if a buyer abuses any rules and violates commitments to initiate a compensation application, Taobao will no longer compel compensation, but buy and sell. Both parties will negotiate on their own. In the new rules, Taobao has added a supplement to the rules of the non-mandatory compensation mechanism. Therefore, in daily operations, we also need to pay attention to the platform notifications for a long time, so as not to violate the rules without knowing it.