Hubei Championship Education: Taobao sellers violated the rules. Did someone complain or was it detected by the Taobao system?

When we check the backstage of our store every day, we must pay special attention to the relevant requests for violations. When they appear, we must deal with them in time. If they are complained, they should be urgent. Legal basis: “Advertising Law of the People’s Republic of China” No. Article 53: The administrative department for industry and commerce and relevant departments shall disclose to the public the telephone, mailbox or e-mail address for accepting complaints or reports, and the departments accepting complaints or reports shall disclose to the public within 7 working days from the date of acceptance. Today, Hubei won the championship to answer this knowledge for everyone.

1. The Taobao online store system says that I have an evaluation and need to self-check and self-check, what should I do?

The Taobao system has detected violations in the seller’s store, and it is recommended that the seller check itself - registration time. At the same time, the seller must upload the recharge to the account records, as well as relevant evidence or records of Wangwang.

1. How long does Taobao self-check take?

Taobao has been checking illegal products and illegal operations, and no self-inspection will be required if there is no violation. As long as 3 days have passed, there is no problem if there is no movement.

1. How does Taobao handle self-inspection and self-inspection?

We had 7 days to self-examine and they punished and then gave us 7 days to prove their innocence. If there is evidence to convince them within 7 days, the penalty will be lifted. Unless you can prove yourself, you will still be punished. If it is a fake transaction and the proof provided is also false, then uploading the evidence is basically useless, and there may be more serious penalties.

1. What should Taobao sellers do if they receive a fake refund self-inspection self-inspection reminder?

Someone asked about winning education, there are more than 20 evaluations that need to be checked/self-checked and punished twice. If you don’t upload the certificate, it doesn’t matter, what will be the consequences in the future?

Your comment will be deleted first, and then the corresponding points will be deducted. After deducting 12 points, you will be penalized once. And then until the store closes. If you copy your reputation, Taobao will deduct points. For example, if you duplicate six orders, you will be deducted 18 points. This 18 o’clock is not a general violation, and the store will not be closed. Points will be deleted and double points will be deducted.

To sum up, we don’t care whether it is a complaint or a system self-inspection problem. If we encounter it, we must provide evidence and solve it in time, so as not to lower the weight of our store. How many people are super popular in stores because they did not respond in time. , gradually withdrawing from the stage, I hope everyone can take a warning.