What should I do if my store has bad reviews? Winning Education to Solve

Many friends will be very distressed when our store baby encounters a bad review, and they don’t know how to solve it, so they think about finding some online people who claim to have a way to pay to delete them, but this kind of person is 100% sure to win the championship is a fraud ! Because even if someone out of a hundred has this method, the punishment faced by the store and the perpetrator is something you can’t imagine.

1. The E-commerce Law clearly stipulates that it is forbidden to review positive reviews and delete negative reviews, otherwise the maximum fine will be imposed. If the circumstances are serious, order to suspend business for rectification, and impose a fine of more than 100,000 yuan but more than 100,000 yuan and more than 500,000 yuan.

Legal basis: Article 80 of the E-Commerce Law of the People’s Republic of China: If an e-commerce platform operator commits any of the following acts, the relevant competent department shall order it to make corrections within a time limit; if it fails to make corrections within the time limit, a fine of more than 20,000 yuan and 100,000 yuan shall be imposed. The following fines. If the circumstances are serious, order to suspend business for rectification, and impose a fine of not less than 100,000 yuan but not more than 500,000 yuan:

(1) Failing to perform the verification and registration obligations stipulated in Article 27 of this Law; submitting relevant information to the market supervision and administration department and the taxation department in accordance with the provisions of Article 28 of this Law;

(2) Failure to perform the obligation of preservation of commodity, service information and transaction information in accordance with Article 31 of this Law. Where laws and administrative regulations have other provisions on the penalties for the illegal acts specified in the preceding paragraph, such provisions shall prevail.

(3) Failing to take necessary measures to deal with illegal acts in accordance with the provisions of Article 29 of this Law, or failing to report to the relevant competent authorities (3) Failure to continuously publicize the platform service agreement and transaction matters in a prominent position on the homepage

(4) Failing to publicly solicit comments on a prominent position on the homepage of the revised trading rules, failing to publicize the revised content in advance of the prescribed time, or preventing the platform operator from withdrawing;

(5) Failure to provide consumers with evaluation methods for products sold or services provided by the platform, or to delete consumer evaluations without authorization. E-commerce platform operators who violate the provisions of Article 40 of this Law shall be subject to closure.

Therefore, Winning Education advises you that this method of finding someone to delete bad reviews is not beneficial. Therefore, when we encounter bad reviews, we must not get up and get anxious. We must calm down and take out what the service industry should have. Attitude and good communication with consumers, in most cases, consumers can change the negative comments.