How to apply for a refund on Taobao?

Jul 5, 2022
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Today I will tell you how to apply for a refund on Taobao? To apply for a refund on Taobao, first open Taobao, click the item to be refunded in My Order, then apply for a refund, and follow the prompts to complete the refund. what is it?

For the specific process of Taobao return and refund, please consult the customer service customer service for review, and then give you the address or return it in the same way and send it again. Remember to leave the order number, and finally fill in the return refund application. Seller refunds after receipt

Taobao return refund process

You can go to Taobao-My Taobao-Buy Baby-Place an Order-Apply for after-sale returns and refunds. Specific steps are as follows:

  1. Enter Taobao homepage.

  2. Click My Taobao above.

  3. Click to buy the baby.

  4. Go to the Purchase Baby page.

  5. Find the product order and click to apply for after-sales service.

  6. Enter the after-sales application page.

  7. Click Return for a refund.

  8. Select the reason for the refund.

  9. Fill in the refund instructions and upload the voucher.

  10. Click Submit.

What is the difference between Taobao return refund and refund?

What is a lifetime? “Buyer has paid and is waiting for seller to ship”. At this time, the buyer should take the initiative to contact the seller to confirm the delivery address and request it to deliver the goods. If the seller fails to ship within 24 hours and no other instructions are given, the buyer may apply for a refund.

  1. Log in to “My Taobao” -> “Buy Baby” to find relevant transactions, click the corresponding “Refund” button, and apply for a refund;

  2. Select the unreceived product and apply for a refund;

  3. Fill in the refund instructions and click Apply for a refund now;

  4. After the application is successful, you can see that the refund status is a refund agreement waiting for the seller’s confirmation. Inquiry Time Reminder: Sellers have five days to process the refund agreement. If the seller does not “agree to the refund application” or “objects to the application” (ie, operate the delivery), this refund application will automatically take effect, and the payment will be refunded to the buyer;

  5. At this time, after the seller finds the transaction in the transaction management, it processes the buyer’s refund application agreement. The seller can choose to agree to the buyer’s refund application agreement or I will ship it now;

  6. If the seller clicks to agree to the buyer’s refund application agreement, if the refund is successful, the transaction will be closed and the money will be returned to the buyer;

  7. If the seller clicks I ship now, the refund will be automatically closed. The transaction status changes to Seller Shipped, waiting for buyer confirmation.

Buyers can see that the timeout reminder has been changed, and pay attention to the timeout when checking the goods;

  1. If the buyer does not receive the goods, please be careful not to click to confirm receipt. Money and goods may be empty.

  2. Taobao has two return procedures. One is that the buyer did not receive the return, this way is a full refund. The second method is for the buyer to receive a partial refund from the buyer. The buyer can choose to return it or not, and you will be prompted to enter the amount to be refunded.

The above are some of the contents of the refund shared by Guanneng. I believe that everyone can operate it after reading it.

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