How Taobao sellers refund to buyers

Friends will ask, can the seller refund the buyer? Taobao does not provide the seller’s active refund function. According to the normal procedure, only the buyer can initiate a refund request to complete the refund. Today I will share how to do this.

Online sellers can complain about unilateral refunds. You can find the official customer service, and then complain to the official customer service. The official customer service will handle it for you and will generally compensate you.

Taobao seller how to refund

Step 1: You can enter “Refund Management” to view “Refunds I Received”, and click “View” to enter the refund

Step 2: After the buyer initiates a refund, the seller has 5 days to choose to approve or reject the buyer’s return application according to the transaction status; “Apply”, if you agree, click “Agree to the refund application”; if the seller does not reply after the expiration date , the system defaults that the seller agrees to the refund and gives the return address.

If the seller agrees to return the product to the buyer, after clicking “Agree to Refund Application”, you need to confirm whether the return address is correct. If you need to modify it, please click “Manage My Shipping Address” to set it up. At the same time, you need to leave a message to the buyer, reminding the buyer to pay attention to the return.

If a seller refunds Taobao, how long does it take for a buyer to receive a refund?

If the buyer does not act, the refund process will be over within 7 days, but sellers have many options to choose from! The seller may not receive the money. For details, please refer to the following:

After the buyer applies for a refund, if the seller rejects the refund agreement and the relevant transaction is still in progress, the buyer can operate “Modify the refund agreement”. If an agreement cannot be reached and the seller refuses to refund, the buyer can click the “Request Customer Service Intervention” button on the refund details page to request from Taobao Xiaobao (virtual item: after the seller refuses to refund; 3 days after the application) First, refund , the two conditions are met at the same time) The second is to assist in negotiation and processing. The specific operations are as follows:

Step 1: Go to the refund management page, find the corresponding transaction to view the refund details, and click “Modify Refund Agreement”.

Step 2: Fill in the refund application again, upload the relevant refund certificate, and click “Apply for a refund now”. If you need to modify the refund amount at this time, it is also possible.

Step 3: Take the initiative to contact the seller to negotiate, pay attention to the refund status and refund timeout. If no agreement is reached, you can click “Request Customer Service Intervention” on the refund details page after the specified time.

This is the content of GN’s refund. We must remember that communication with customers is the first point, and we must not make customers excited and refund money, which will not be worth the loss.