How to refund if Taobao refuses to accept express delivery?
Guanneng knows that if you buy a product on Taobao now, you can apply for a refund whether the product is in transit or just arrived, and then you can reject it when you receive the express, but you must remember Contact the merchant in advance to avoid transaction disputes, so how can Taobao refuse to accept express delivery? What if there is no refund? Take a look below.
If you do not receive the goods, you will refuse to sign for it, and you will be notified by text message to pick up the courier or by phone. If the text message tells you to reply to certain letters to refuse the visa, just follow the requirements. If it is a phone call, you need to explain to the courier that you do not want it, and the express needs to be returned the same way.
In the process of express return, you need to pay attention to your logistics status. Check whether the shipment is on its way back, if the logistics has not been updated for a period of time or the display has stopped. You need to ask the courier company about the status of your shipment.
The method of how to refund if Taobao express refuses to accept it is: check the regional outlet to which your express belongs to on the official website, and find the contact information. For example, if you are in “xx city, xx district”, you can check the telephone number of the express company in “xx city”. . Write down your tracking number, ask the staff to check for you if you need it, explain your situation after getting through the phone, and tell you that you need to return the courier for a refund.
After the logistics shows that the express has been signed by the seller, you need to use Wangxin or Aliwangwang to contact the seller and ask the seller whether the express has been received and whether you can apply for a refund.
After the seller says that you can apply for a refund, you click the “refund” button at the back of your order, and fill in the reason for the refund and the logistics of the return.
The reason for refund can be filled in “Seven days no reason to return or exchange”, “logistics company” of “return logistics” fill in the courier company you received before, and “logistics number” also fill in the tracking number sent to you by the seller.
After all the required items are filled in, submit the return application and inform the seller, the seller will process your request after receiving your return application.
The system will prompt you if the refund is successful. The money will be returned to Alipay first, and Alipay will then return it to your bank card. If you use Alipay wallet, the money will be returned, and it will be displayed in the Alipay service center under “Services” of Alipay wallet.
What should I do if Taobao refuses to accept express delivery and does not refund?
Merchants who join the 7-day no-reason refund should return the goods to the customer as required, but the customer who has no reason to refund the refund needs to bear the logistics cost of the return.
There is no reason to refund for 7 days without joining. The seller can refuse the buyer to refund, and the product must be guaranteed to be defect-free and the packaging is not damaged.
If a refund agreement is reached, the money will be refunded to the buyer after the goods are sent back to the seller to check that they are complete.
The above is what Guanneng shared today. If Taobao refuses to accept express refunds, it also requires the merchant to agree to your application, otherwise it will not be refundable, so communicate with the merchant in advance, and the application will be easy to pass after the merchant agrees, and then the Taobao platform will put your shopping amount. Returned to you in full unless you are required to pay for return shipping. I will share it here today. If you want to learn more about Taobao’s rejection of express delivery, please go to the segment navigation column to view.