Teach you how to apply for a refund for expired products
Recently, I found that many friends asked that if there are many products on Taobao that are not placed in the shopping cart for a long time, the products may expire and do not exist. Many buyers think that this is a problem with the products. Taobao products Is there a problem with the product if the expiration date does not exist? How to apply for a refund? Let’s take a look below.
Expired Taobao products do not exist because the products are out of stock and have been removed from the shelves. It may also be that the seller’s store has been blocked or sealed by Taobao due to violations, resulting in the removal of the products.
How to apply for a refund if the Taobao product expires and does not exist
The absence of the item will not affect the refund request. As long as the transaction order is in place and the return service period has not passed.
The after-sales service period is 15 days after the order is successfully traded. Buyers apply for after-sales service within 15 days after the order is successfully traded. If the product has passed the rights protection period, but within the scope of after-sales service promised by the seller, you can contact Taobao customer service.
If you cannot initiate a refund application after the rights protection processing period, it is recommended to contact the seller for negotiation. If no consensus can be reached, it is recommended to provide valid vouchers and contact Taobao customer service for processing.
If the payment has been made, but the status of the transaction order has not changed, please confirm whether the bank card used for payment has been debited, or whether the relevant money has been recharged to the corresponding Alipay account. If you still have questions about the money, please contact directly Alipay customer service consultation.
If the seller refuses during the refund process, and the two parties cannot reach an agreement, you can click to ask Taobao customer service to intervene.
If you and the seller have negotiated a partial/full refund, you can log in to the [My Taobao] - [Bought Baby] page to find the order, click [Refund/Return], select the service type and the reason for the refund . Or you can log in to [My Taobao] - [Bought Baby] page to find the order within 15 days of receipt of the transaction confirmation, and click [Apply for after-sales service].
If a Taobao product is expired and does not exist, it may be caused by the product being sold out and out of stock, or it may be caused by the merchant taking the initiative to take it off the shelf. In addition, the product will be punished if it violates the rules, so what is the reason? As a result, only the merchants themselves know. Today, Guanneng will share it here. If you want to learn more about Taobao, please leave a message.