Taobao shop violates regulations, what should I do if 12 points are deducted?

Friends who open online stores know that our store will have a total of 12 points. When operating the store, you may be punished by Taobao platform for making up orders or committing other violations, ranging from warnings to deductions. Store closed. So what happens when Taobao points are deducted? Is there anything we can do about it? I will tell you all today.

Generally, Taobao stores will deduct 12 points for violations, and there will be consequences for the store to block, restrict the release of products and publicize warnings for 12 days; Taobao stores will deduct 12 points for serious violations, and there will be store blocking, restrictions on publishing products, restrictions on creating stores, restrictions on sending station messages, and restrictions on community functions. And the consequences of public warning for seven days.

The purpose of processing is mainly to educate members, so that members can consciously abide by the rules and even take the initiative to maintain Taobao’s operational order. Therefore, the processing measures for general violations with relatively minor violations do not include account closure. If a member has a large deduction of points due to a single violation, resulting in the cumulative deduction of points that meet the penalty conditions for multiple nodes, or if the same node penalty must be executed during the penalty period, only the heaviest node penalty will be executed.

How to deal with the 12 points deduction from Taobao

Usually the penalty time for deducting 12 points is 7 days, and the store can only be lifted after these 7 days. If it is still within the penalty period, the seller has to take the test of Taobao rules. After passing the test and the penalty period expires, the store can resume normal operations.

However, the recovery mentioned here refers to the recovery on the rules. Although the store can operate as usual after passing the penalty period, it can be seen from the previous case that even if the penalty period has passed, the weight and traffic of the store will decline. This recovery period will take a long time, and it depends on luck.

After the penalty period expires, it is recommended that the seller resume normal operations as soon as possible, and also make more efforts in promotion and optimization, strive to increase the traffic of the store, urge the customer service of the store to do a good job in customer order reminders, and strive to improve the store. Conversion rate. In this way, the weight of the store can be quickly restored.

Goneng reminds everyone that when we operate our own stores, we still have to abide by the rules of the platform. In this way, the probability of violations is small, and the risk of punishment will be reduced. After all, if the store deducts points, it is also detrimental to the store.