Do Taobao need to pay for overtime delivery?
Nowadays, in order to provide a good shopping environment for Taobao buyers, the Taobao platform has constraints on the behavior of each seller in Taobao stores. Take delivery as an example, the platform has stipulated a specific delivery time. If the delivery time is reached There is still no shipment, there will be related mechanisms to deal with it. How much does Taobao pay for overtime delivery? How to compensate? Let’s take a look together.
How much does Taobao pay for overtime delivery?
If the seller fails to deliver the goods over time, 10% of the actual transaction amount shall be paid to the buyer as liquidated damages. Except for special products, the total amount of liquidated damages that the seller compensates the same buyer within 24 hours is at least 5 yuan, and the maximum will not exceed 100 yuan.
If the gift promised by our seller is not delivered over time, we will also pay Taobao liquidated damages in accordance with the above compensation rules. If the gift has a link to be sold separately in the store, the liquidated damages will be calculated according to the selling price indicated by the link for the sale of the gift. If there is no sale link for the gift in the store, and there is no clear price tag, the liquidated damages will be calculated by Taobao customer service with reference to the market price.
After the buyer’s complaint is established, in addition to paying the buyer liquidated damages, the seller also needs to pay the same amount of liquidated damages to Taobao. That is to say, after the buyer’s complaint is established, we need to pay two copies of the liquidated damages, one for the buyer and the other for Taobao. Therefore, it is recommended that you take the initiative to pay before the buyer’s complaint is established, so that we only need to pay a single liquidated damages.
How to compensate Taobao for overtime delivery
Open the mobile phone Taobao software, select the My Taobao option in the Taobao toolbar, enter the user page and click to be shipped;
After opening the page to be shipped, select and open the products shipped by Taobao overtime;
You can find the option to complain about the merchant on the product order details page, open the page for applying for a complaint, and choose to click on the delivery problem here;
Then select and open the reason for the complaint, and in the reason for the complaint, choose not to deliver the goods on time;
Upload the certificate of overtime delivery, indicating that the merchant has not delivered the goods on time, and then click the submit application button.
GN’s sharing today is here. If the seller fails to deliver the goods over time, they need to compensate according to 10% of the order amount. The minimum order is 5 yuan and the maximum is not more than 100 yuan. In other words, if there are more orders shipped overtime, the compensation required is also a lot, and the merchant should pay attention.