Will Taobao be complained for overtime delivery?
Now when it comes to Taobao users placing an order, in fact, everyone also hopes that Taobao merchants can deliver goods on time, but it is not true that there will be timely delivery. How can Taobao’s delivery be considered overtime? Let’s take a look at it together.
What will happen to Taobao’s overtime delivery?
If Taobao’s overtime delivery is serious, the product will be removed from the shelves; if the ethical delivery situation is serious and the merchant does not take the initiative to deal with the customer service after the buyer initiates a complaint and decides that the complaint is established, in addition to paying the buyer, each deduction will be deducted. 1 point (no more than 6 points will be deducted within 30 days).
Of course, if the buyer can take the initiative to pay compensation when the buyer communicates with you, the store can be prevented from being deducted, and the loss caused by the deduction to the store can be reduced. After all, the impact of deductions on stores is not small, and many merchants also have interest-free desks.
The specific punishment depends on the circumstances, or is subject to the content of the background violation punishment notice, but the weight of the product will be affected after it is removed from the shelves. Can improve product weight and ranking position.
It will directly affect the purchase rate of buyers. Whether the seller is out of stock or complained about not delivering goods due to other reasons, it will directly affect the probability and frequency of buyers coming to the store to buy again, and will also affect the desire of buyers to come to the store to buy.
- How does Taobao delivery count as overtime?
If the delivery time is not otherwise agreed, it must be delivered within 72 hours. If the express information is not displayed within 72 hours, it will be regarded as delayed delivery, of course, except for special circumstances.
If the two parties have agreed on the delivery time: the following circumstances will be regarded as delayed delivery.
a) If the merchant says that another delivery time has been agreed with the buyer, but there is no definite evidence, or there is evidence, but the consumer has not clearly expressed his approval, the agreement will be deemed invalid and will be bound by the 72-hour delivery rule. The information on the express official website is displayed and recorded for more than 72 hours;
b) If the buyer asks about the delivery time after payment, the merchant says that the delivery can be delivered on the same day, but in fact, the express official website does not display the record on the same day;
c) The two parties have clearly agreed on a separate delivery time, but the information on the express official website has not been displayed and recorded within the agreed time;
The above is what I brought today [What happens to Taobao’s overtime delivery? How does Taobao delivery count as overtime? Taobao overtime delivery will actually affect the store’s credit and make users feel distrustful of the store, and maybe the platform will deduct points. Therefore, overtime delivery is not very cost-effective. , If you can suggest that you arrange the delivery as early as possible, so that the buyer will not complain, and the subsequent delivery will not affect the store.
