Can I still apply for a refund after receiving the goods on Taobao?
Now it is said that after a Taobao buyer buys a certain product in the online store, after receiving the product and checking it correctly, they can go to confirm the receipt. If the receipt has not been confirmed, the system will automatically confirm the receipt when the time comes. So, can Taobao’s automatic confirmation of receipt really apply for a return refund? How many days will it take to ship? Today I will take you to learn about this knowledge.
- Is it possible to apply for a return and refund after automatic confirmation of receipt?
After the buyer confirms the receipt, the buyer can apply for a refund after the sale within 15 days, but cannot apply after 15 days.
If your order has passed the 15-day rights protection period, you cannot initiate a complaint for rights protection, but there is a quality problem with the goods, it is recommended that you contact the seller as soon as possible.
If a dispute arises because the product is a counterfeit product, the buyer should apply for a refund within 90 days after the transaction is successful.
Second, Taobao will ship in a few days
- Non-physical:
①Automatically recharge the goods. After completing the Alipay payment, the system will immediately confirm the receipt of the goods by Taobao.
②The goods are automatically shipped, and the system will automatically confirm the receipt of the goods after 24 hours from the “Seller has shipped” status.
③For virtual items, the system will automatically confirm receipt of the goods within 3 days from the status of “Seller has shipped”.
- In kind:
①The logistics method selected at the time of purchase is express, EMS, and no logistics is required. After 10 days from the status of “Seller has shipped”, the system will automatically confirm the receipt of the goods.
②The logistics method selected at the time of purchase is surface mail. After 30 days from the status of “Seller has shipped”, the system will automatically confirm the receipt of the goods.
- How long can the automatic confirmation of receipt be extended
Taobao can apply for 3 days to extend the delivery time for physical goods, and apply for 1 day for virtual transactions to extend the delivery time.
The rules for buyers to extend the delivery time are as follows:
For ordinary physical security transactions, when the seller has already shipped the goods and there are 3 days left before the end of the confirmed receipt overtime (including: express, surface mail, EMS, and no express delivery), the buyer can extend the receipt overtime.
For ordinary physical security transactions, the number of times to extend the delivery time can only be applied once, and the overtime period can be applied for 3 days;
For virtual transactions (except automatic delivery and direct recharge), when the seller has delivered the goods and there is 1 day left before the confirmation of the delivery timeout, the buyer can extend the delivery timeout.
The number of times to extend the receiving time of virtual transactions can only be applied once, and the number of overtime days can be applied for 1 day;
If the user applies for a refund, the entry to extend the delivery time will be hidden, and the transaction timeout cannot be extended.
If the buyer submits an application to extend the timeout, the seller will be notified through Want Want, internal letter or email.
The last thing I want to say is that Taobao has 15 days to apply for after-sales service. If it exceeds this time, it is generally not possible to return it for a refund, unless the product has a real quality problem. If you are not sure whether you want this product, you can temporarily extend the delivery time.